FAQs

Frequently Asked Questions

General Warehouse '71

Products & Pricing

We sell closeout, discontinued, seconds, and scratch and dent building materials—decking, siding, trim, and more. Some products may have minor damage, streaks, or dust, but they’re still high quality and fully functional.

No catch! When our suppliers have discontinued colors or light damage, we buy it, check it for quality, and pass the savings on to you—up to 40% off retail.

Some are! Many items are still covered by the manufacturer’s warranty. Warranty details are listed on each product page or our Resources page. If you’re unsure, just ask!

Warehouse Seconds have spent extra time in the warehouse, making them less suited for the retail market but perfect for budget-minded DIYers. These products may have minor dirt, scuffs, or come in outdated packaging, all visible in product photos or when you visit our showroom. With a little elbow grease, you can unlock big savings on premium brands by shopping Warehouse Seconds.

Ordering & Pickup

Browse products at warehouse71diy.com/store, add to your cart, and check out. Be sure to choose a pickup appointment during checkout.

In most cases, pickup is recommended, but we offer limited delivery options depending on your location and the size of your order. Contact us before purchasing to ask about availability.

All major credit and debit cards are accepted at checkout.

Absolutely! If it’s in stock and you’ve scheduled a pickup, you can usually get it the same day. Orders placed after 4:30 PM will be available the next business day at 1:00 PM.

Yes—you bring the saw; we’ll supply the power. (We don’t do the cutting.)

Order Pick-up

During the check-out process, you’ll select a pick-up appointment.

Before you come to Warehouse ’71, make sure you have the following items:

    • Appropriate pick-up vehicle, see requirements
    • Heavy duty straps and tie-downs
    • Order confirmation
    • Driver’s License or Identification


When you arrive, park your vehicle in the main parking lot..

    • For box trucks, truck and trailers, or other large vehicles, pull through the gate into the lumberyard and park in the designated Warehouse ’71 parking spots.


Check in with the Warehouse ’71 Representative by coming into the office or calling the office phone.

    • Show the Sales Representative your order confirmation
    • Complete the Pick-Up Paperwork


Once you’re checked in, we’ll get you loaded up and on your way!

    • Our Operations team will load your vehicle with the forklift. If you did not bring a flat floor truck or trailer, you may need to hand load your order.
    • You, the customer will secure your load with straps and tie down

Your safety and the safety of others is our priority. Many of our products are long, heavy, and cannot be transported by car, SUV or pick-up truck. For items on the list below, one of vehicles listed is required to pick-up your order. If you arrive without one of the required vehicles, we will hold your order until you can arrange the right vehicle. Additionally, you as the customer, will be responsible for straps and tie-downs to secure the load.

For many of our customers, renting a box truck is a convenient and inexpensive way to safely transport their orders. We recommend renting from Budget or Penske. These box trucks have flat floors (do not have wheel wells protruding into the box), which allows our operations team to load your product quickly and without risk of damage.

U-Haul trucks DO NOT have flat floors and may require you to hand load your order. Use the deck length of the truck to assess if your order will fit. Do not use the total truck length as that includes the bulkhead which is not usable storage space.

ProductVehicle RequirementsTruck Rental Options
10′ Railing Components
9-11′ Lumber
15′ Box Truck
8′ Flat Trailer
Pick-Up w/ 8′ Bed
15′ U-Haul
12′ Moving Truck – (Budget)
12′ Decking, Fascia or Riser
12′ Lumber
15′ Box Truck
10′ Flat Trailer
16′ Flat Floor Moving Truck – (Budget)
16′ Flat Floor Moving Truck – (Penske)
15′ U-Haul (Hand Loading required)
13-14′ Lumber17′ Box Truck
12′ Flat Trailer
16′ Flat Floor Moving Truck – (Budget)
16′ Flat Floor Moving Truck – (Penske)
17′ U-Haul (Hand Loading required)
16′ Decking
16′ Siding
15-16′ Lumber
20′ Box Truck
16′ Flat Trailer
26′ Flat Floor Moving Truck – (Budget)
22′ Flat Floor Moving Truck – (Penske)
20′ U-Haul (Hand Loading required)
20′ Decking
17-20′ Lumber
26′ Box Truck
20′ Flat Trailer
26′ Flat Floor Moving Truck – (Budget)
22′ Flat Floor Moving Truck – (Penske)
26′ U-Haul (Hand Loading required)

Delivery Tips & Troubleshooting

No. All deliveries are curbside. Drivers will stay on the street. You’ll be responsible for hand unloading your order.

Yes. Someone must be on-site to receive and unload materials. Plan to have help if the items are large or heavy.

You’ll have a 30-minute delivery window. Please plan ahead to avoid delays.

Absolutely. Check for any missing or damaged items before signing the delivery paperwork.

    • If you notice any issues, sign the Bill of Lading as “Damaged” and contact us right away.
    • Email: customerservice@warehouse71diy.com with photos and a description of the issue.

All sales are final. Due to the nature of our discounted inventory, we do not accept returns or exchanges.

Our warehouse team works diligently to ensure all orders are free of damage. If you find that product in your order is damaged, call us at 860-528-0495 or send us an email at customerservice@warehouse71diy.com  with your name, phone number, order number, and description of your concern.

We know we may not have everything you need to complete your project, due to the closeout nature of our inventory. For some product lines, we may be able to special order product to help you complete your project. Call us at 860-528-0495 or send us an email at customerservice@warehouse71diy.com with your name, phone number, and the specific items you are looking for.

To cancel, please email us at customerservice@warehouse71diy.com  with your name, phone number, order number, and reason for cancellation. Our Sales team will process the cancellation and you should receive your refund receipt within 2 business days. We’re sorry to see you cancel your order, but hope you find the right product for your project.

We understand your order may change. If you’re adding product, please place a second order. To subtract product from your order, email customerservice@warehouse71diy.com  with your name, phone number, order number and specific changes you’d like made. Our Sales team will call you within 2 business days to process the refund for the cancelled items.

After Your Purchase

Schedules change and things come up, we get it! We just ask that you let us know by giving us a call us at 860-528-0495 or sending us an email at customerservice@warehouse71diy.com. Please include your name, phone number, order number, and new requested pick-up date. We’ll check our schedule to make sure we can accommodate you.

Please give us a call at 860-528-0495 or sending us an email at customerservice@warehouse71diy.com to reschedule your pick-up appointment. If you don’t reschedule your pick-up appointment within 30 days of your original pick-up appointment, your order waill be cancelled and refunded.

Due to the nature of our inventory and the closeout prices we offer to our customers, all sales are final. Warehouse ’71 does not accept returns or exchanges.

Our warehouse team works diligently to ensure all orders are free of damage. If you find that product in your order is damaged, call us at 860-528-0495 or send us an email at customerservice@warehouse71diy.com with your name, phone number, order number, and description of your concern.

We know we may not have everything you need to complete your project, due to the closeout nature of our inventory. For some product lines, we may be able to special order product to help you complete your project. call us at 860-528-0495 or send us an email at customerservice@warehouse71diy.com with your name, phone number, and the specific items you are looking for.

To cancel, please email us at customerservice@warehouse71diy.com with your name, phone number, order number, and reason for cancellation. Our Sales team will process the cancellation and you should receive your refund receipt within 2 business days. We’re sorry to see you cancel your order, but hope you find the right product for your project

We understand your order may change. If you’re adding product, please place a second order. To subtract product from your order, email customerservice@warehouse71diy.com with your name, phone number, order number and specific changes you’d like made. Our Sales team will call you within 2 business days to process the refund for the cancelled items.

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