Getting Your Order
At Warehouse ’71, we know you’ve spent time and energy planning the perfect project. Let us help you get your product home safely and quickly so you can get started!
Parcel Shipping
Small, parcel sized items can be shipped via FedEx for delivery within 2-5 days of shipping from our warehouse.
Large Order Shipping
Large items like decking, siding, and more, shipped by an LTL carrier depending on your location.
Pickup Your Order
Live close by or have the time to drive to us? Of course your can pickup your order. Here is that information.
Shipping Policies
Warehouse ’71 inventory is 100% in-stock and stored in our warehouse in South Windsor, CT. Orders placed before 4:00pm Monday-Friday will be ready to ship in as little as 1-2 business days. If you’re not starting your project for a few weeks, you can schedule delivery of your materials up to 6 weeks in the future. That way you can lock in your savings now and build later!
We partner with 3rd party carriers to ship your order, keep reading to learn what to expect.
Shipping & Delivery Area
We ship to all the blue states on the map. All orders are shipped from our warehouse in South Windsor, CT.
Parcel Shipping
- Small, parcel sized items are shipped via FedEx for delivery.
- Orders are typically delivered within 2-5 days of shipping from our warehouse.
- Items such as fasteners, post caps and skirts, and other small items under 8 ft. or 96 inches can be shipped parcel.
- Shipping costs are calculated at check out.
- Please note that large items including decking, siding, trim and some railing items cannot be shipped parcel due to their extreme weight and length. We do not cut boards to ship parcel.
- Keep reading to learn more about shipping large items.
Large Order Shipping
(LTL Carriers)
- Large Items including decking, siding, railing, trim, and more, are shipped by our LTL carrier partners.
- Orders are typically delivered within 2-10 days of shipping from our warehouse, depending the shipping distance.
- Shipping costs are calculated at check out.
- Keep reading to learn about how to prepare for receiving your order:
What to Expect
- Prepare a space for your material
All deliveries will be curbside delivery. Ensure that you have a location cleared and prepared to unload your material near the threshold of your residence.
- *Curbside Delivery: The truck will remain on the street and will not pull up the driveway. You will be responsible for hand unloading, with minor driver assistance. Drivers will not assist with unloading material inside the home, behind the house, in the side yard, or up or down stairs.
- Be present for your delivery
- You will need to be present for your delivery. This is very important to ensure you’re the delivery goes smoothly!
- We recommend planning to have additional people on-site to help you unload your materials.
- Large orders will be shipping on Box Trucks or Semi-Truck
- Hand unload your order
The driver will move the material to the edge of the truck, but you will be responsible for hand unloading your order, with some driver assistance.
You will have a 30 minute delivery window to unload the order.
- These items are large, long, and heavy! Please plan ahead if you have concerns about hand unloading yourself
- Inspect material before signing receiving paperwork
- Hand unloading your order is a good opportunity to inspect all material for any damage caused by transit.
- Validate the condition and accuracy of your order before signing any paperwork.
- If you order is damaged or missing components, sign the Bill of Lading as Damaged.
- Contact us immediately at customerservice@warehouse71diy.com or 860-528-0495. Please send us pictures and details about the problem so we can work with the carrier to make it right! We have a limited window to file a claim with the carrier, so it is essential to get us the photos and details as soon as possible.
- Keep all pets indoors and secure
Picking Up Your Order
If you live nearby our South Windsor, Connecticut location, picking up your order may be a cost effective way to get your material. Keep reading to learn what to expect:
You can schedule your pick-up appointment at check out.
We are open for pick- ups:
– Monday, Tuesday, Thursday and Friday (No pick-ups on Wednesdays)
– 9:00am – 12:00pm & 1:00pm – 4:30pm
– *Orders placed after 4:30pm will not be available until 1:00pm the following business day*
Pickup Vehicle Requirements
1) Your safety and the safety of our associates is our top priority. Most of our products cannot be transported by car, SUV or pick-up truck. For items listed below, one of vehicles listed is required to pick-up your order. If you arrive without the required vehicle, we will hold your order until you can arrange the right vehicle.
2) You are responsible for bringing heavy duty straps and tie-downs to secure the load.
3) Validate the weight and length capacity of your vehicle to ensure it can handle the weight of your order. Order weights can be found on you order confirmation.
| Product | Vehicle Requirements | Truck Rental Options |
| 10′ Railing Components 9-11′ Lumber | 15′ Box Truck 8′ Flat Trailer Pick-Up w/ 8′ Bed | 15′ U-Haul 12′ Moving Truck – (Budget) |
| 12′ Decking, Fascia or Riser 12′ Lumber | 15′ Box Truck 10′ Flat Trailer | 16′ Flat Floor Moving Truck – (Budget) 16′ Flat Floor Moving Truck – (Penske) 15′ U-Haul (Hand Loading required) |
| 13-14′ Lumber | 17′ Box Truck 12′ Flat Trailer | 16′ Flat Floor Moving Truck – (Budget) 16′ Flat Floor Moving Truck – (Penske) 17′ U-Haul (Hand Loading required) |
| 16′ Decking 16′ Siding 15-16′ Lumber | 20′ Box Truck 16′ Flat Trailer | 26′ Flat Floor Moving Truck – (Budget) 22′ Flat Floor Moving Truck – (Penske) 20′ U-Haul (Hand Loading required) |
| 20′ Decking 17-20′ Lumber | 26′ Box Truck 20′ Flat Trailer | 26′ Flat Floor Moving Truck – (Budget) |
*We recommend Budget or Penske. These box trucks have flat floors (do not have wheel wells protruding into the box), which allows us to load your order quickly.
**U-Haul truck have WHEEL WELLS and may require you to hand load your order. Use the deck length of the truck to assess if your order will fit. Do not use the total truck length as that includes the bulkhead which is not usable storage space.
Packed on Pallet (Best for large orders of decking, siding and trim > 25 boards)
Orders will be packaged on a pallet when you arrive. Depending on your vehicle, we will slide the pallet into the box truck or trailer using a forklift for fast and easy loading. (Pallets returned within 10 business days of pick-up, in good working condition, will be fully refunded.)
Self-Load (Best for small orders of railing, deck boards (< 25 boards), lumber, and boxed good)
Self loading orders require handloading the material into your vehicle, with some assistance from Warehouse ’71 staff. When you arrive, we will bring your order to your vehicle. For large orders, think about bringing a helper for a second set of hands.
